Guest Relations Associate
We are transforming the experience of big city living.
Keeping in mind people’s growing desire to be flexible and mobile while appreciating comfort, we are building a network of convenient, beautifully designed & fully equipped apartments. Our turnkey living solution enables people to seamlessly move between different cities and neighborhoods, fostering diversity of experiences and open-mindedness.
Motivated by our mission to have a positive impact on people’s lives, we have grown strongly across 9 cities, surpassing 1500 locations and 250 team members. We aim to be present in over 50 cities and 50,000 locations by 2023.
At Blueground, we invest first and foremost in our people. We build our culture around people that:
- Seek excellence in everything they do
- Thrive in a fast-paced, high energy workplace
- Value efficiency and respect other people’s time
- Are team players and have a strong work ethic
- Don’t forget to have fun and be positive
We are looking to recruit a talented Guest Relations Associate based in Dubai, mainly responsible for providing a warm welcome to guests, ensuring that they enjoy a flawless and professional customer service experience.
What you will focus on:
- Conducting check in/ check out according to company processes and standards
- Introducing guests to the home, Blueground offering services and the location
- Liaising with guests and staff to meet needs of our hosts
- Solving ad hoc problems to ensure guests have a dazzling accommodation
- Collecting and analyzing customer feedback and provide direction to continuously improve overall property rating
- Presenting apartments/properties to potential clients
What we are looking for:
- University Degree in Hospitality
- Fluent in English
- Minimum 2 years of relevant experience (preferably as a Guest Relations within an international hotel chain)
- Delightful personality, attention to detail and sound judgment
- Flexible schedule, including weekends and holidays
- Driver’s license
- Competitive compensation
- Opportunity to grow alongside Blueground' s expansion locally and abroad
- Dynamic working environment with talented people
- Complimentary accommodations in Blueground locations! Think summer in Greece and winter in Dubai